Payments & Promotions

What payment methods are accepted?

We accept payments from Visa or Mastercard credit and debit cards. Moreover, GrabPay, Boost, Touch n Go ewallet and FPX payment also available for our Malaysian customers.

How secure are my card details when I make a purchase on Petahunt?

Absolutely secure. We prioritize your security and confidentiality. All transactions are encrypted, and we do not store any of your card information on our system to ensure maximum security.

How can I apply my promotional code to my order?

It’s simple! If your promo code is valid and applicable to the products in your cart, enter the code into the ‘Promo Code’ section at checkout. The discount will automatically be applied to your total amount. Please note that each promo code has its specific terms and conditions.

Is it possible to combine multiple discount codes on a single order?

We appreciate your enthusiasm to save more, but only one discount code can be applied per order. Each code is valuable, so make sure to use them on your future purchases!

Do you offer any special discounts for first-time buyers?

We certainly value our new customers! Please subscribe to our newsletter or stay tuned to our website and social media channels to be informed about exclusive offers and discounts for first-time buyers.

Is the “Cash on Delivery” payment option available?

We strive to provide a variety of payment options, but currently, we do not offer “Cash on Delivery.” at the moment.

I haven't received my order confirmation email, what should I do?

If you haven't seen your order confirmation email within 24 hours, it might have snuck into your spam folder. No worries, though! Just send us a quick note at with your order number, and we'll get everything sorted out for you.


Where do Petahunt products ship from?

All Petahunt products are dispatched from our warehouse in Kuala Lumpur, Malaysia. Rest assured, we ensure that every package is handled with the utmost care and delivered in a timely manner to your doorstep.

How long should I expect to wait for my delivery?

The delivery time varies depending on your location. Once your order is processed, we'll provide you with a tracking number, allowing you to monitor your package's journey in real-time. We are committed to ensuring that your order reaches you as quickly as possible.

Is it possible to change the shipping address after I’ve placed my order?

We understand that sometimes changes are needed. You can update your shipping address before the order is dispatched. Please contact our customer service immediately via live chat or email at, and we’ll assist in making the necessary adjustments. We cannot guarantee your order will be shipped to the new address, but we will try our best.

I want my order ASAP, do you offer same day delivery?

We offer same-day delivery within the Klang Valley area through Grab Express or Lalamove. Please get in touch with us before making your purchase. Note that buyers are responsible for covering the expedited delivery fees. Alternatively, you can also pick up your order directly from our warehouse by scheduling an appointment.


How do I return an item?

To begin the return process, you can reach our returns/customer service team at: who will reply within 24 hours.
If your return is accepted, we’ll send you the return address as well as acode that needs to mark on the package. Items sent back to us without first requesting a return will not be accepted.

What is the return policy?

Items can be returned within 30 days of purchase. Please provide your original receipt & order number as proof of purchase. Products must be unused, in their original packaging, and in the same condition that you received them.
Any promotional gifts must also be returned with your returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Can I return sale items?

Sale items and items sold on promotion are non-refundable or exchanged. A store credit will be issued if you choose to return any sale purchases.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part. Shipping costs are non-refundable.

I received a damaged item. What should I do?

We apologize for any inconvenience. Please email with your order number and photos of the damaged item, and we will assist you with the return and replacement process.


How can I get in touch with Petahunt’s customer service team?

We're here to assist you! You can reach out to us via live chat on our website for instant support or email us at We're committed to responding promptly and addressing your concerns.

When is your customer service team available?

Our dedicated customer service team is available to assist you during business hours in Malaysia time zones, which is from 10am to 7pm (excluded Weekend and Public Holidays).